FAQ

Frequently Asked Questions

How long does shipping take?

We normally process orders in 1–2 business days. Standard Shipping is free, and estimated transit after shipment is 4–6 business days. Weekends and U.S. federal holidays are not business days.

How do I track my order?

Tracking information is sent to the order email after shipment.

Can I change or cancel an order?

How do returns work?

Eligible items may be returned within 30 days after delivery if they are unused, in their original condition, and in the original packaging. Contact us with the order number. We provide the return method or prepaid label for an eligible return.

When will I receive my refund?

After a return is received and approved, we issue the refund to the original payment method within 10 business days. The bank or payment provider may need additional posting time.

What if an item is damaged, missing, or incorrect?

Email the order number and clear photos so we can review the shipment and provide the appropriate next step.

Which payment methods are accepted?

At the time of this update, checkout reports no enabled card brands or digital wallets, and Shopify Payments is not activated. Available methods will be shown at checkout after the store enables them.